Our Strong Support & FAQ Page Empowers Users With Readily Available Answers And Clear Help Options
This dedicated space addresses immediate needs by building user confidence and self-sufficiency.
M4Markets is a trade name. Services are provided by group companies, each licensed in its own jurisdiction: Cyprus Securities and Exchange Commission in Cyprus, Seychelles Financial Services Authority in Seychelles and Dubai Financial Services Authority in Dubai.
You can read more about our regulators on our dedicated page.
As a regulated company, we operate in accordance with a number of compliance regimes and procedures set by the Financial Services Authority of Seychelles. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 3 months) utility bill or bank account statement that confirms the address the client has registered with.
No, you don’t need to upload new documents for each new trading account. If you are using the same personal / contact details as for your previous account, your new account will be validated automatically if your KYC documents are still valid and have not expired.
To change your email address, password, communication language and notification preferences go to the Profile Section on your Client Portal and click on change. To make changes to the personal information you have submitted, please fill in the form on our Contact Us page.
Yes, we offer corporate accounts. If you are interested in opening a corporate account please contact us.
Yes, you can open two trading accounts for each account type.
Unfortunately, US residents cannot open trading accounts with us. We apologize for the inconvenience.
Yes, our Muslim traders can apply for a Swap-Free account from their Client Portal on their account field.
To change your password, login to your Client Portal and go to your profile. When prompted fill in your current password and enter the new password.
It takes less than 1 minute. We’ve tested it!
Your Demo Account is valid for as long as you need it. Note that demo accounts are deleted after 30 days of inactivity.
In case you cannot login to your account to close an open position, you can call us or request it by email from the email address you have used for registering your account.
If you have forgotten your password, click on the ‘Forgot Password’ option on the Login page on your Client Area. You will then receive an email to help you setup a new password.
At M4Markets we offer negative balance protection so it’s not possible to lose more money than the amount you have deposited.
The minimum deposit is defined by the account type you choose. Our Standard Account’s minimum deposit is at $5.
Our different account types offer different commission and spread schemes. We also have different minimum deposits for each account type. You can learn more about our account types here.
Trinota Markets (Global) Limited is regulated as a Securities Dealer by the Seychelles Financial Services Authority Security (FSA) (license number SD035). All systems and procedures are in compliance with the FSA regulations, which means that your funds are held in segregated accounts to protect your assets.
1. Register and verify your profile
Complete our Registration Form and access the Client Portal. Complete your Economic profile, upload the required documents and verify your profile.
2. Open a live account & fund it
Choose “Open Live Account” under the Accounts tab and select between our Standard, Raw Spreads, Premium account and Dynamic Leverage Account. Click “Deposits funds” under the funds tab to fund your account through our various payment methods.
3. Download your Platform and get Started
Choose “Downloads” tab under Trader’s Menu and download your preferred platform. Launch your platform and start trading.
Proof of ID – A colored copy of identification document (Passport, National Identity Card, Driving License or any other document issued by an independent and reliable source that carries your photo). The provided document must be valid and clearly show your full name, date of birth, issue/expiry date and serial number.
Proof of address – Recent utility bill, recent bank or credit card statement, etc.). The provided document must be in full page, recently issued- within 3 months – and clearly display the name, address (no P.O. Boxes allowed) and the service that provided this document.
Economic Profile – This is an overview of your economic landscape.
You can also watch a short tutorial on how to verify your profile here.
Spreads are the difference between the ask and bid price. Our Raw Spreads and Premium accounts start from 0 pips spreads, while our Standard Account starts from 1.1 pips and Dynamic Leverage from 1.6 pips.
Note that during major news, markets can be volatile which leads to wide fluctuations in spreads.
Read more about spreads and pricing here.
You can change your leverage through your Client Portal. Login and choose the account you want to change the leverage from the side bar, then Request the New Leverage value you prefer. The relevant department will review your request and approve if applicable.
Unfortunately, it’s not possible to change the base currency of your existing trading account. If you want, you can open an additional trading account and choose the base currency of your preference.
No, open positions will remain open except in certain market conditions, e.g. if Stop Loss or Take Profit is triggered, or bulk closing on futures. Trailing Stops and Expert Advisors become inactive when your trading account is offline.
Yes, we offer negative balance protection for all of our retail clients.
No, we do not offer binary option trading.
Go to your trading platform, right-click on “Account history” in the MT4/5 terminal window, set the time period by selecting “Custom period”, and then right-click on “Save report”. You will also receive an automatic daily statement report with your trading activity.
Amount of Base Currency * Pips= Value in Quote Currency
Examples:
Value of 1 pip in AUD/USD= 1 Lot (100 000)*0.0001= 10 USD
Value of 1 pip in GBP/CHF= 1 Lot (100 000)*0.0001=10 CHF
Value of 1 pip in AUD/JPY=1 Lot (100 000)*0.01= 1000 JPY
Margin is always calculated in the instrument currency, which is then converted to the account currency.
To calculate margin in Forex pairs you can use this formula:
Lots * Contract size / Leverage
For example, if you would like to trade 1 lot of EURUSD with a leverage of 1:500, this is the margin requirement calculation: 1*100,000/500= 200 EUR= 237.53 USD.
To calculate margin for gold or silver the formula is:
Lots Contract Size Current Market Price * Margin requirements%
For example, if you would like to trade 1 lot of XAUUSD the calculation is 1*100*1740*0.5/100 = 870 USD.
If you would like to trade silver, the calculation is 1*5000*25.391*1/100=1269.55 USD
Contract sizes:
XAUUSD,XAUEUR(Gold) contract size per 1 lot = 100
XAGUSD,XAGEUR(Silver)Contract size per 1 lot = 5,000
XAUUSD,XAUEUR margin requirement = 0.5% = 1:200 (constant)
XAGUSD,XAGEUR margin requirement = 1% = 1:100 (constant)
EURUSD = 1.197179
JPYUSD = 109.272
DE30 Example
DE30 1 Lot ==> 1*115270.201/100 = 152.702 EUR = 152.702 1.19179 = 181.98 USD
JP225 Example
JP225 1 Lot ==> 1*100*29769*1/100= 29769 JPY = 29769/109.272 = 272.43 USD
For the MT4 server you can find us under M4Markets-Real1.
For the MT5 server you can find us under M4Markets-MT5.
The swap formula is: Swap Long/Short in points (Point Value Lots in quote currency).
Please note that, depending on the instrument, the swap triples on one day of the week .
Example: 5 Lots Buy GBP/USD where Swap Long is -1.909. 1 point is equivalent to 1 USD. Hence, 5 * (-1.909) = -9.55 USD, 1 day swap for 5 Lots Buy GBP/USD
Example: 2.25 Lots Sell GBP/JPY where Swap Short is -2.852. 1 point is equivalent to 100 JPY. Hence, 2.25 *100*(-2.852) = -641.70 JPY
Example: 14.10 Lots Buy USOIL, where Swap Long is -12.075 points. 1 point is equivalent to 0.001 USD. Hence, 14.10 * 0.001 (-12.07) = -12.05 USD
*Note that the quote currency is in point value lots in brackets.
**Please note that every Wednesday rollover swap triples.
The minimum trade size for Forex is 0.01 lots and the maximum trade size is 50 lots. The maximum amount of orders you can open is 200.
Margin call is at 100% and Stop Out Level at 20% for Standard account and at 40% for Raw Spread and Premium while it is 30% for Dynamic Leverage account.
Trinota Markets (Global) Limited is an FSA Seychelles regulated broker with a fully automated No Dealing Desk (NDD) execution model, providing liquidity from global, top-tier banks and hedge funds.
Margin is the amount of money that you need to open a trade, divided by the leverage or multiplied by the margin requirement, depending on the instrument.
Margin Level is Equity divided by Margin used. I.e., Margin Level = Equity / Margin
Free Margin is Equity – Margin. I.e., Free Margin = Equity – Margin.
To learn more about our margin requirements visit our dedicated page here.
Stop Loss* is an order which can be placed by clients in order to minimize losses or limit profits. For Buy orders, Stop loss can be placed only below current price; whereas for Sell orders, Stop Loss can be placed only above current price.
*Please note that Stop Loss orders are not guaranteed. During periods of high market volatility, prices may gap and orders can be executed at a different level than requested, leading to potential losses or missed targets.
Take Profit* is an order which can be placed by clients in order to automatically close a position when a certain Take Profit price is triggered. For Buy orders, Take Profit can be placed only above current price; whereas for Sell orders, Take Profit can be placed only below current price.
*Please note that Take Profit orders are not guaranteed. During periods of high market volatility, prices may gap and orders can be executed at a different level than requested, leading to potential losses or missed targets.
The profit calculation for CFDs is (Close Price-Open Price) * Lots Contract Size.
Please note that the lot size on every CFD differs.
Our minimum execution speed is 30ms.
While Swaps are for 7 days a week, brokerages are open for trading 5 days a week. Therefore, during Wednesdays, swap triples to cover the cost for the weekend.
Leverage is instrument based. The minimum leverage we offer is 1:1 and the maximum leverage is 1:1000. We also offer a dynamic leverage account with up to 1:5000 leverage. You can find more information about leverage here.
M4Markets offers you a wide selection of payment options such as wallets, electronic payments, local wire transfers and bank wire transfers. For the most up-to-date info on the available funding and withdrawal methods in your country refer to your Client Portal.
There is a minimum amount per deposit/withdrawal based on your account type and payment method.
For more details, please refer to our dedicated Deposits & Withdrawals page.
M4Markets processes withdrawal/refunds back to the source of the original deposit only. All withdrawal requests will be executed within one business day.
Making a deposit can be done in 3 easy steps:
We do not charge any fees for our deposit/withdrawal options.
No. As a regulated company, we do not accept deposits and/or withdrawals by third parties. Deposits can only be made from your personal account, and the withdrawal must go back to the source where the deposit was made.
Yes, you can. Our system will show you the available amount for withdrawal.
We process all withdrawal requests we receive within one business day. However, your funds may take longer to reach your bank account depending on your country of residence and the payment method selected. For payments done via e-wallet and credit/debit cards, funds will be credited immediately. Payments done via bank wire, usually takes between 3-5 business days. M4Markets does not take responsibility in case the payment service provider takes longer than usual.
All deposits done through e-wallet will be instantly credited to your trading account. Bank wire deposits may need up to 5 days to be received and once we receive them, we will instantly credit your trading account.
Funds are usually sent back to the same source as the deposit we have received. In case of profits generated, the funds will either be sent to the source of the deposit or to another payment method depending on the initial source of deposit.
Yes, you can request an internal transfer between your trading accounts, but only if both accounts have been opened under the same M4Markets’ account/ profile. If the base currency is different, the amount will be automatically converted. Internal transfers can be requested in your Client Portal.
Deposits are typically processed and available in your account to use within 24 hours. For more details please refer to our Deposits & Withdrawals page.
You can download your chosen trading platform from our website or from your Client Portal.
To download the MT4 platform click here. To download the MT5 platform click here. Alternatively, login to your Client Portal and navigate to the Platforms tab.
MT4 is the predecessor of MT5. MT5 features some unique capabilities and it is technologically more advanced than MT4. You can find a detailed list about the differences between the two platforms here.
Open your trading platform and select File – Login to Trade Account. You will then be prompted to enter your account number and password. You will also need to select the relevant server.
You can add funds to your Demo Account upon account creation. You simply need to select the conditions for your demo and the virtual funds you would like to add. For additional funds, you can contact our suport team and they will handle the request for you.
Drag the indicator from the Navigator onto your chart and it will automatically be pasted to the chart.
Complete the verification process to become a client (Identity, Residence, and Economic Profile details).
Then you should select the option: Become an Introducer on your IB Menu.
Complete the IB Application form, providing the required information.
Your IB Application form will be reviewed by our partners department and an Account Manager will contact you to discuss your application.
Our Partners team will send you the IB Agreement to be signed electronically.
Trading CFDs involves significant risk of loss
Not sure where to find what you need? Simple answers to popular questions are found in our Support Center.
